# Sapien Solutions > Less friction. More function. Where we work: AI, automation, software and integrations, anywhere in the US, remote, with on-site work in Northeast Ohio. IT and infrastructure, on site in Northeast Ohio, managed remotely beyond it. ## Lines of business - [Automation](https://sapiensolutions.com/automation): Hours back from the work a machine should be doing. Built into what you already run, and kept running. - [Policy and training](https://sapiensolutions.com/policy-and-training): Your staff use AI tools under rules they can follow, your data stays where it belongs, and a first automation proves it. - [Software and integrations](https://sapiensolutions.com/software-and-integrations): Your systems share one set of facts, and the one you cannot buy gets built. End to end. - [IT and infrastructure](https://sapiensolutions.com/it-and-infrastructure): IT that stays quiet. Networks, cloud, phones, identity and security, run by the people who build on them. ## Pages - [Sapien Solutions](https://sapiensolutions.com/): A Cleveland firm that builds automation, software and the IT your business runs on, and keeps it running. - [Automation](https://sapiensolutions.com/automation): Hours back from the work a machine should be doing, built into the systems you already run and kept running. Discovery, a fixed-price build, a retainer. Cleveland. - [Policy and training](https://sapiensolutions.com/policy-and-training): Clear rules for the AI tools your staff already use: an acceptable-use policy, data-handling rules, tool selection, training, and a first automation that proves the point. Cleveland. - [Software and integrations](https://sapiensolutions.com/software-and-integrations): Systems that share one set of facts, and software built for how you work, delivered end to end: design, code, deployment, operations, on-call. Cleveland. - [IT and infrastructure](https://sapiensolutions.com/it-and-infrastructure): IT that stays quiet: networks, cloud, telephony, identity, and security, designed and operated so everything above has something solid to run on. Cleveland. - [Send us one thing](https://sapiensolutions.com/read): Send us one thing, a website, a domain, a process, two systems or a decision, and get one signed page back in two days. Free, no call. - [Work](https://sapiensolutions.com/work): Anonymized case studies from Sapien Solutions: what was wrong, what we did, what it got them. Clients are never named. - [How we work](https://sapiensolutions.com/how-we-work): One process for every engagement: meet, discover, build, run. You know what each step costs before it starts, and every document we produce is yours. - [About](https://sapiensolutions.com/about): Sapien Solutions is a Cleveland firm. We design, build and run automation, software and the infrastructure under them. - [Team](https://sapiensolutions.com/team): The Sapien Solutions team: Ryan Luccioni, technical lead; Marilynn Schultz, operations; developers, IT technicians and specialists as the work needs. - [Contact](https://sapiensolutions.com/contact): Write to hello@sapiensolutions.com. The first conversation is free, and we reply in two days. - [Refunds and disputes](https://sapiensolutions.com/refunds): How we bill, refund and cancel, and how a disputed charge is settled. Every engagement runs on a written agreement. - [Privacy](https://sapiensolutions.com/privacy): What we hold when you write to us, why, and how to have it deleted. No tracking cookies, nothing loaded from a third party. ## Work - [Killing a shop-floor exploit with a mirror, not a lockout](https://sapiensolutions.com/work/shop-floor-visibility): Workers were gaming commission through a gap in the shop-floor software. - [A retailer's whole technical estate, rebuilt as one platform](https://sapiensolutions.com/work/retail-platform): A retailer's systems had grown into a tangle nobody owned: a sales system and a membership list that disagreed on eleven thousand records, a broken integration under both. - [One front door to a dozen separate healthcare systems](https://sapiensolutions.com/work/healthcare-platform): An insurer's provider practices had to work across a scatter of separate systems: claims, repricing, provider network, communications. - [Taking control of equipment the vendor never meant you to automate](https://sapiensolutions.com/work/equipment-automation): A service provider had to keep thousands of customer records in step across a handful of network appliances whose vendor offered no way to drive them by software, with a regulatory deadline coming. - [Giving a service desk AI over the systems it already runs](https://sapiensolutions.com/work/service-desk-ai): A managed-services firm ran its customers from six systems that did not talk to each other. - [A trading idea answered in a day, by a tool the trader trusts](https://sapiensolutions.com/work/trading-research-loop): A futures trader with twenty years of ideas and no code waited two weeks for each backtest, then had to decide whether to believe it. ## For agents - [MCP endpoint](https://sapiensolutions.com/mcp): Streamable HTTP, protocol 2026-07-28, no sign-in. - [company](https://sapiensolutions.com/mcp): Who we are, the four lines of work, where we work, how an engagement runs, and how to reach us. Call this first. - [case_studies](https://sapiensolutions.com/mcp): Our anonymized case studies: title, summary and links. Use read_page for the full text. - [read_page](https://sapiensolutions.com/mcp): The full text of one page of our site as markdown, by its path, such as /how-we-work. - [service_area](https://sapiensolutions.com/mcp): Whether we work on site or remotely for a place, per line of work. Give a town, county, state or address. - [request_inquiry](https://sapiensolutions.com/mcp): Send us an inquiry. It reaches the people who do the work, by email. Needs a name, an email or a phone, and what they need. For the free one-page read, give kind and put the thing itself in need. - [Markdown](https://sapiensolutions.com/index.md): every page answers Accept: text/markdown, or append .md to its path (the home page's twin is /index.md). ## Optional - [Full text](https://sapiensolutions.com/llms-full.txt): every page as markdown, in sitemap order.