Sapien Solutions

Refunds and disputes

Every engagement runs on a written agreement. This page says how we bill, refund and cancel, and how a disputed charge is settled.

How we bill

Work is billed as the written agreement for each engagement states: discovery, a fixed-price build, or monthly support.

Fixed-price builds

A fixed-price build is invoiced as its agreement states. Once it is delivered to the agreed scope, it is not refunded. A disagreement about scope is settled against the written spec.

Cancelling monthly support

Write to hello@sapiensolutions.com to cancel. Support ends at the close of the paid month. The current month is not refunded, and nothing is billed after it.

Prepaid work not yet started

An amount paid for work we have not started is refunded on request.

Disputed charges

Raise a charge you dispute with hello@sapiensolutions.com first. We answer within five business days. You may also open a dispute with your card issuer at any time.